How Do I Buy Tickets?
Tickets can be purchased in advance via the ‘Buy Tickets’ button on our website or facebook page. This will take you to our ticket company’s website (See Tickets). When booking please use an email address that you have access to after work hours and at the weekend as event updates will be sent to this email. Events frequently sell out and in these cases there will be no tickets available on the door.
If you are offered tickets for sale by a secondary agent or by another guest please be aware that you will have no recourse in the event of a film cancellation. If an event gets cancelled we will only refund the card that purchased the tickets so if you do buy tickets from a fellow guest we’d strongly recommend that you only do so from friends or family. If you see tickets for sale at a higher than list price or on sites other than those linked to on our website please let us know.
How do I get my e-ticket?/My ticket hasn't arrived
Sometimes the email with the tickets attached can end up in your junk/spam file – please check there – tickets normally arrive within a few seconds of booking. If you still can’t find them please call Seetickets on 0115 896 0044 or email them on firstname.lastname@example.org they’ll email them to you again. Alternatively please bring some ID along in the name of the person who made the booking and we’ll find them for you manually.
Can I bring children?
Our evening films start after dark and end late – please bear this in mind when bringing children.
We also offer ‘Before Sundown’ films for families that run during the day – these are U or PG rated and suitable for all.
What do the BBFC ratings mean?
PG – Parental Guidance. This means a film is suitable for general viewing, but some scenes may be unsuitable for younger children. A PG film should not disturb a child aged around eight or older. Parents should consider whether the content might upset younger or more sensitive children.
12 & 12A – 12A means that anyone aged 12 or over can go and see the film unaccompanied. The A stands for ‘accompanied’ and ‘advisory’. Children younger than 12 may see the film if they are accompanied by an adult (eg someone over the age of 18), who must watch the film with them.
15 – No-one under 15 is allowed to see a 15 film at the cinema. 15 rated works are not suitable for children under 15 years of age.
18 – No-one under 18 is allowed to see an 18 film at the cinema. No 18 rated works are suitable for children.
All our films start after dark and end late – please bear this in mind when bringing children.
Can I get a refund?
What about the weather?
My event was cancelled - what happens now?
What can I bring?
- A picnic or enjoy the food and drink available on site
- A torch or lantern can be useful
- Warm clothes and blankets and mats to sit on, with plastic underneath in case the ground is damp
- Chairs are welcome but you may be asked to sit at the side or the back to avoid blocking other people’s view of the screen.
- Gazebo’s, raincoats and windbreakers if the weather dictates
Whatever you bring please remember to take it home with you, we borrow many of our venues from the wildlife that live there
Some venues may have restrictions on what can brought in, please check the venue specifics
What can't I bring?
- Your own music systems
- Some venues may have restrictions on what can brought in, please check the venue specifics. This may include alcohol.
Is there parking?
Photography on site
Is seating provided?
Can I bring my dog?
Is smoking permitted?
I may need assistance at an event, what help can I get?
We do our best to identify places close to our venues where our disabled patrons can be dropped off and collected, though parking may not always be possible.
We have yet to find a way of an appropriate way to provide access to deaf and blind guests but we are actively looking at new technologies that may allow us to use audio description, captioning or enhanced audio that would provide an additional level of access, we’ll also keep you posted if we put on additional nights of popular films which would carry subtitles. We’ve looked at audio loops but thus far they’re a little temperamental in a temporary outdoor setting – but it is something we’re keen to achieve and we’ll keep working on it.